To exercise your right of withdrawal, contact us by email at shop@tomchooriginal.com or by post at Tom Niemann TomTex, Georgenstraße 1, 08056 Zwickau. We will send you a return label with which you can send your goods back to us. For a return we will deduct €3.50 from your refund payment.

You have the right to cancel the purchase contract and return the goods within fourteen days without giving any reason.
We would be very grateful if you would share your reasons with us and give us the chance to improve even further.

You can also reach us by phone at +49 375 44795035.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you for the purchased goods promptly and at the latest within fourteen days from the day on which we received the return. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.